Delivery

All prints are made to order by our hand picked printing specialist. Please allow 1-3 business days for your prints production and preparation for shipment.

Once produced, your print will be dispatched using a reputable courier service, selected by our printing partners for secure and efficient delivery. Shipping is worldwide and common carriers include UPS, DPD, FedEx, DX, DHL and Royal Mail depending on your location.

Your prints are carefully packaged by our professional printing partners using robust art-specific packaging to ensure they arrive in perfect condition.

Once your order has been dispatched from our printing partner, you will receive a shipping confirmation email, typically within 24 hours of dispatch, which will include your tracking number. Please use this number to monitor your delivery directly with the courier.

UK Delivery (Print Only)

Turnaround: We aim to dispatch these prints within 1-3 business days.

Standard Delivery (UK):
- Royal Mail Tracked & Signed 24

Please note: Royal Mail services do not guarantee timely delivery.

Packaging: Prints are securely rolled in sturdy tubes. For larger quantities or sizes, we may use multiple tubes or flat-pack via courier.

Tracking: You'll receive a tracking number to monitor your delivery online. Royal Mail offers GPS delivery confirmation, Local Collect options, and allows you to nominate an alternate delivery date or safe place.

International Delivery (Print Only)

We ship our rolled prints worldwide using Royal Mail Tracking and Signature services (for sizes up to A1).

Europe: Aims for delivery within 3-5 working days from dispatch.

Rest of World: Aims for delivery within 5-7 working days from dispatch

Please allow 3-8 business days for the entire process (production + delivery).

Packaging: Prints are securely rolled in sturdy tubes (up to 3 prints per tube). Larger quantities or sizes are sent in multiple tubes or flat-packed via courier.

Should you wish to return your order, we will refund all payments received, including our standard shipping costs. (Any express delivery charges are non refundable). We aim to process your refund within 30 days of receiving your cancellation request.

Refunds will be made via your original payment method. We reserve the right to withhold your refund until we receive the returned items, or until you provide us with proof of return shipment.

Returns are accepted within 30 days of your orders date of delivery. Return the items within 30 days of notifying us of your return request as returns made after will not be accepted. We do ask our customers to send returns via a tracked service and to note that our customers are responsible for return shipping costs. Please send send return requests to nathanfoster@realscenes.org

Damaged order? (very rare!) Call or email us immediately and we’ll talk you through what to do next. We can only help if you let us know about the damage within 14 days of delivery.

Shipping Rates

UK Deliveries Orders Up To:

2kg - £5
6kg - £10
9kg - £15
12kg - £20

European Deliveries Orders Up To:

2kg - £25
6kg - £25
9kg - £35
12kg - £45

Rest of The World (Non UK / European) Orders Up To:

4.4 lbs (2kg) - £35
13.2lbs (6kg) - £45
19.8lbs (9kg) - £55
26.5lbs (12kg) - £65

UK Delivery (Framed Prints)

Turnaround: Typically 5-9 business days. (Production + Delivery)

Delivery: Your framed print will be sent via Courier (e.g., Secure DX or DPD) at no extra cost.

Important Note: Frames that are A2 size or larger will be dry-mounted, which adds one day to the production time.

International Delivery (Framed Prints)

For framed prints we target a delivery time of 7 to 10 business days

Framed prints size A2 and larger will be dry-mounted, adding a day to the production time. Typically sent with DX or DPD.

You can expect delivery to Europe within 3-5 working days from dispatch. For the rest of the world, delivery typically takes 5-7 working days from your orders dispatch date. Please allow a total of 7-10 business days for the entire process, for production and delivery.

For any questions regarding your order, from production status to delivery updates, please always contact us directly at nathanfoster@realscenes.org or through our contact form found on our contact Page..