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Privacy Policy

Last updated: July 10th 2025

This Privacy Policy describes how [REAL SCENES/Nathaniel Foster] ("we," "us," or "our") collects, uses, and shares your personal information when you visit, use, or make a purchase from www.realscenes.org (the "Site").

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1. What Information Do We Collect?

We collect personal information from you when you visit the Site, make a purchase, or contact us. This information may include:

  • Contact Information: Your name, email address, postal address, and telephone number.

  • Order Information: Details about the products you purchase, delivery address, and payment information (e.g., credit card details, processed securely via our website host WIx.com)

  • Website Usage Data: Information about how you access and use our Site, such as your IP address, browser type, device information, and pages you view. This helps us improve our website and services.

For more an overview of website Wix.com's security measure please follow this link: https://support.wix.com/en/article/wix-security-measures-overview.

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2. How Do We Use Your Information?

We use your personal information for various purposes, primarily to:

  • Process and fulfill your orders: We use the data you provide to successfully process and complete your purchase. This information is essential for us to enter into and fulfill our contract with you, ensuring your chosen products are delivered as expected.

  • Manage your website registration: If you choose to register an account on our website, we use the information you provide solely for the purpose of enabling you to access and use specific features, offers, or services available to registered users. Please note that all requested information during registration is required; incomplete details may prevent your registration from being finalized.

    • Should we need to inform you about important changes related to your account (for example, for technical reasons), we will do so via the email address you provided during registration.

    • You can cancel your registration at any time. To do so, simply send us an email expressing your wish to cancel. Your data collected during registration will be stored for the entire period you remain registered and will be deleted from our systems upon cancellation, except where legal retention periods require us to keep certain information.

  • Communicate with you: Send order confirmations, shipping updates, respond to your inquiries, and provide customer support.

  • Improve our services: Analyze website usage to enhance your Browse and shopping experience.

  • Marketing (with your consent): If you opt-in, we may send you marketing communications about new prints, series, or special offers.

  • Comply with legal obligations: Such as tax and accounting requirements.

3. Sharing Your Personal Information with Third Parties

We respect your privacy and only share your personal information when it is absolutely necessary to fulfill your order and operate our business effectively. We ensure all third parties we work with are compliant with data protection laws.

Here are the types of third parties with whom your information may be shared:

  • Website Platform & Hosting: Our online store is hosted by Wix.com. This means that data you provide (such as your contact details, order information, and website usage data) is stored on Wix.com's  data storage, data bases and the general Wix.com applications. They store your data on secure servers behind a fire wall. Wix acts as a data processor for the personal data collected via our Site, handling it in compliance with their own privacy and security policies.

  • Printing Partners: To produce your fine art prints, we share necessary order details, including your name, delivery address, and details of the print(s) you ordered, with our professional printing partners. They use this information solely to fulfill your print order.

  • Delivery Companies: To deliver your artwork, we share your name, delivery address, and contact telephone number (if provided) with our trusted courier services. This enables them to deliver your order efficiently and provide delivery updates.

  • Payment Processors: We use secure third-party payment gateways (e.g., Stripe, PayPal), integrated through Wix.com, to process your payments. We do not store your full payment card details. Your payment information is securely handled directly by these processors.All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our online store and its service providers.

  • Website Analytics: We may use tools like Google Analytics to understand how visitors use our Site. This involves sharing anonymous usage data, which does not identify you personally.

We will never sell or rent your personal information to third parties for their marketing purposes.​

4. Your Rights

Under UK GDPR, you have important rights regarding your personal data. These include:

  • Right to be informed: About how your data is used (which this policy aims to do).

  • Right of access: To request copies of your personal data we hold.

  • Right to rectification: To ask us to correct inaccurate or incomplete data.

  • Right to erasure: To ask us to delete your personal data (in certain circumstances).

  • Right to restrict processing: To ask us to limit how we use your data.

  • Right to data portability: To receive your personal data in a structured, commonly used, and machine-readable format.

  • Right to object: To our processing of your personal data in certain situations.

To exercise any of these rights, please contact us using the details provided below.

5. Data Security

Our host platform Wix.com employs various security measures to protect user data, including:

  1. Dedicated Security Team: A team that constantly monitors for threats and performs security assessments.

  2. Compliance: Wix is PCI Level 1 compliant and holds multiple ISO certifications, ensuring adherence to industry standards.

  3. Data Encryption: User data is encrypted both in transit (using HTTPS) and at rest (using AES-256 encryption).

  4. Access Controls: Strict policies are in place to manage access to sensitive data, ensuring only authorized personnel can access it.

  5. Incident Response Plans: Wix has established plans for business continuity and disaster recovery to maintain service availability.

For more detail on the data security measures we have in place, please visit https://support.wix.com/en/article/wix-security-measures-overview.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Cookies

Our Site uses cookies to enhance your Browse experience and help us understand how you interact with our website.

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What are Cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie serves various functions such as helping us analyze web traffic or letting us know when you visit a particular site. Essentially, cookies allow web applications to respond to you as an individual, enabling the web application to tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

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How We Use Cookies

We use traffic log cookies to identify which pages on our website are being used. This data helps us analyze web page traffic patterns, understand visitor behaviour, and improve our website in order to tailor it more effectively to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system. Overall, cookies help us provide you with a better website experience by enabling us to monitor which pages you find useful and which you do not. As of July 10th 2025, the last privacy policy update, the only cookies used on our site are essential cookies.

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Your Choices Regarding Cookies

It's important to understand that a cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us through your use of the website. You have the choice to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, please be aware that declining cookies may prevent you from taking full advantage of all the features and functionality offered on our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

nathanfoster@realscenes.org

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85 Great Portland Street, 1st Floor, London, W1W7LT 

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